Shipping & Delivery
We are proud to offer worldwide shipping! We aim to process and dispatch all orders within 1-2 business days. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
1. How long does delivery take?
Please note that these are estimates and can vary based on your location and peak seasons.
- 3-5 working days for delivery within Peninsular Malaysia.Â
- 5-7 working days for delivery to Sabah, Sarawak and international orders.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We occasionally offer free shipping promotions, so be sure to sign up for our newsletter to stay informed!
3. Customs, Duties, and Taxes
International customers are responsible for any customs and import duties or taxes that may apply. These fees are not included in our shipping costs and are determined by your country's customs office upon arrival. Please check with your local customs office for more information. We are not responsible for any delays caused by customs processing.
4. Damaged or Lost Packages
If your order arrives damaged, please email us at support@alhumaira.com within 48 hours of delivery with photos of the damaged item and packaging. If a package is lost in transit, we will work with the shipping carrier to resolve the issue. Please allow up to 10 business days for the investigation to be completed before we can issue a replacement or refund.
5. Can I change my shipping address after placing an order?
Yes, but you must contact us immediately. We can change the address only if your order has not yet been shipped. Once it has been dispatched, we are unable to make any changes.
6. What if I am not in at the time of delivery?
Please ensure you are available to accept your delivery at the agreed-upon time and address. If a redelivery is necessary because you were unavailable, you may be responsible for additional delivery fees charged by the courier.